What will you do?

Deliver hands-on technical support and guidance to customers and their support teams.
Troubleshoot and resolve mechanical, electrical, and hydraulic issues on a range of crane models.
Provide assistance via phone and email to address technical inquiries.
Analyze root causes of failures and assist in implementing long-term resolutions.
Keep customers and internal stakeholders regularly updated on technical developments.
Conduct on-site visits across regions to assess equipment, support customers, and resolve issues.
Handle warranty-related assessments and support field service campaigns.
Conduct technical training sessions for customers.
Perform commissioning of new machines and inspections of existing units.
Advise clients on maintenance best practices and necessary parts replacements.
Contribute to the creation of technical documentation to enhance internal support capabilities.

Who are you?

Graduate from a technical high school or equivalent industrial/engineering program.
Prior experience in the construction or heavy machinery sector is an advantage; however, motivated graduates with strong technical acumen are welcome.
Solid knowledge of hydraulics, electrical systems, and diesel engines preferred.
Proactive team player with a hands-on, solution-driven mindset.
Strong command of English (written and spoken); French is a plus.
Analytical skills to identify root causes and resolve conflicts effectively.
Willingness to travel frequently across different regions.
Comfortable collaborating with customers, distributors, and internal departments.
Competent in using digital tools and platforms for communication and diagnostics.
You live in Almere/ Lelystad region
You have a valid working permit for the Netherlands. Our client does not offer sponsorship
You have a drivers' license

Field Support Engineer (machinery)

About this role