Back Office Customer Service | German C2

We are seeking a highly motivated and detail-oriented individual to join our customer service team as a back office representative. In this role, you will be responsible for providing administrative support to our customer service team, ensuring that our customers receive prompt and accurate responses to their inquiries.
Responsibilities:

• Respond to customer inquiries via email, chat, and phone
• Provide administrative support to the customer service team, including data entry and document processing
• Manage customer information in our CRM system
• Collaborate with other teams within the company to resolve customer issues
• Identify areas for process improvement and suggest solutions to management
• Support process improvement projects (bring in your ideas!!)

Requirements:

Qualifications:

• Excellent written and verbal communication skills in German (C2-level) and English
• Strong attention to detail and ability to work independently
• Proficient in Microsoft Office and Google Suite

You are a student and want to work next to studying, that is possible as well as long as you are available for a longer period (1-2 years) :) !!
Starting date: 2nd of December 2024 or March 2025
The German language is a MUST, additionally a valid work visa is required, visa sponsorship is not possible.

Salary Benefits:

So are you the team player that we are looking for then you will get this in return:

• An informal atmosphere with great colleagues and management with an eye for you as a person
• The opportunity to get the best out of yourself
• Lots of room for initiative, independence, and responsibility
• A good salary
• A beautiful office in Leusden (freshly renovated)
• 50% working from home
• 30 EUR per month for working from home
• travel allowance
• pension
• screens, laptops, and other equipment provided by the company

Interested? Apply now!

Our client is an is a young and innovative insurance provider that operates with a unique model that prioritizes transparency and simplicity for its customers. It was founded with the goal of challenging the traditional insurance industry by offering affordable and easy-to-understand insurance products. The company has a start-up culture and values creativity, teamwork, and customer satisfaction. It leverages technology to streamline its processes and provide excellent customer service. The company is committed to making insurance accessible to everyone and encourages its employees to think outside the box to find new ways to improve its products and services.
Currently they are expending further on the German market and therefore they want to strengthen the team with German speakers for their customer service department.
Working in a startup environment can be exciting and rewarding, but it can also be challenging and unpredictable. To feel comfortable working in a startup environment, it's important to have certain characteristics, such as:
Flexibility: Startups often require employees to wear multiple hats and adapt quickly to changing circumstances. Being flexible and open to new ideas and approaches is essential to thrive in a startup environment.Resilience: Startups often face setbacks and challenges as they grow and develop. Being resilient and able to bounce back from failures and setbacks is important to succeed in a startup environment.Entrepreneurial mindset: Startups require employees who are proactive, self-starters, and have an entrepreneurial mindset. Being able to take ownership of your work and identify new opportunities is key to contributing to the success of the company.Team player: Startups are typically small teams, and each member's contribution is critical to the company's success. Being a team player, willing to collaborate and support others, is essential to create a positive and productive work environment.