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Aftersales Administrative Assistant with business level German

Customer service
Duizel
As an Aftersales Administrative Assistant you will be responsible for handling claims and complaints as well preparing credit notes. You will be a key contact person for clients and internal stakeholders to professionally resolve questions and problems that may arise.
What will you do every day as an Aftersales Administrative Assistant:
- Maintaining contact with clients and the sales/inside sales colleagues in regards to complaint resolution.
- Communicating with the technical colleagues within the Aftersales team to assess complaints and discuss possible solutions
- Re-invoicing articles that have been delivered damaged
- The preparation of after-sales receipts for sending parts
- Checking delivery notes for defects, incorrect deliveries, etc. and then crediting and re-ordering if necessary
- Calculating return receipts for crediting the returned items

Requirements:

- 2-3 years of experience in an administrative (or similar) position
- MBO+ level of education or equivalent experience
- German and English proficiency at a business level
- You are proactive, deal well with stress, and have strong communication skills
- You are service and client oriented and trustworthy.

Salary Benefits:

We offer a competitive salary and nice package, as well as a dynamic and international working environment within a professional global company where growth is encouraged.
About the company:
Our client is an internationally operating furniture manufacturer with three strong furniture concepts in Europe and its own line of home decor items.
Address:

Donk 5