Technical Support Representative French and Dutch speaking
Posted on June 21, 2025
Haarlem
Dutch, English
Posted on June 21, 2025
About this role
The primary purpose of this role is to provide information to both Focus and Non-Focus customers via phone, email, and chat regarding product technical specifications, alternatives, and applicability.
The position reports directly to the Team Lead of Sales Support and Technical Support. In the absence of the Team Lead, reporting lines go to the Head of Customer Service.
Key responsibilities include:
Identifying whether certain products, or comparable alternatives, are available in the product range
Advising customers on product specifications and usage
Responding to technical product queries
Finding suitable alternatives for backordered, discontinued, or non-catalogue products
Handling REACH-related requests
Supporting Internal Sales with BOM (Bill of Materials) lists
Clarifying item numbers when purchase orders are unclear
Training Customer Service and Sales teams in product search and basic product knowledge
Locating and sending product certificates to customers
Executing e-commerce advocacy tasks for the Benelux region
Performing onsite search activities
Completing the daily ALT sheet
Employees may also be asked to support other departmental activities beyond their standard responsibilities.
The position reports directly to the Team Lead of Sales Support and Technical Support. In the absence of the Team Lead, reporting lines go to the Head of Customer Service.
Key responsibilities include:
Identifying whether certain products, or comparable alternatives, are available in the product range
Advising customers on product specifications and usage
Responding to technical product queries
Finding suitable alternatives for backordered, discontinued, or non-catalogue products
Handling REACH-related requests
Supporting Internal Sales with BOM (Bill of Materials) lists
Clarifying item numbers when purchase orders are unclear
Training Customer Service and Sales teams in product search and basic product knowledge
Locating and sending product certificates to customers
Executing e-commerce advocacy tasks for the Benelux region
Performing onsite search activities
Completing the daily ALT sheet
Employees may also be asked to support other departmental activities beyond their standard responsibilities.
Requirements
Excellent command of French, Dutch, and English (all three spoken and written)
Minimum MBO+ level, preferably with a technical background
At least 3 years of experience in a similar position
Proficiency in SAP, CRM systems, and Excel
Strong technical affinity
Customer-centric and positive communication style (verbal and written)
Patience and clear, concise communication skills
Problem-solving abilities and creativity
Accuracy and attention to detail
Empathy and strong interpersonal awareness
Ability to remain calm under pressure
Flexibility and quick adaptability
Solid understanding of product features and business value propositions
Willingness to learn and take on challenges
Capable of extracting and interpreting relevant information from various systems to provide accurate, customer-focused support.
Minimum MBO+ level, preferably with a technical background
At least 3 years of experience in a similar position
Proficiency in SAP, CRM systems, and Excel
Strong technical affinity
Customer-centric and positive communication style (verbal and written)
Patience and clear, concise communication skills
Problem-solving abilities and creativity
Accuracy and attention to detail
Empathy and strong interpersonal awareness
Ability to remain calm under pressure
Flexibility and quick adaptability
Solid understanding of product features and business value propositions
Willingness to learn and take on challenges
Capable of extracting and interpreting relevant information from various systems to provide accurate, customer-focused support.
Salary
€3000-€3800 per month
The company
Our client is a global distributor of industrial and electronic products, offering a broad range of tools, components, and consumables. They serve engineers and professionals across various industries with technical support and supply chain solutions.
Application Procedure
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