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Customer Support Specialist | French

Customer Support Specialist | French

Posted on May 20, 2025
Eindhoven
French
Posted on May 20, 2025
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Apply for this position
As a Customer Support Specialist your responsibilities will include:
  • Providing support to customers after the onboarding process and following project delivery.
  • Acting as the first point of contact for customers in case of any issues (support desk).
  • Conducting on-site training for users to ensure they effectively utilize client's systems.
  • Managing small follow-up projects, ensuring customer needs are met.
  • Safeguarding and sharing knowledge about systems and providing solutions for hardware and software problems.
  • Drafting and managing Service Level Agreements (SLAs).
You will handle daily support requests and small customer-focused projects while ensuring customers remain top priority.
We are looking for a driven professional.
  • No IT background required, but some technical affinity is a big advantage.
  • Excellent communication skills, both verbally and in writing, with the ability to explain technical solutions clearly.
  • Strong analytical and problem-solving skills with attention to detail.
  • Eagerness for professional growth and a proactive, independent work ethic.
  • Customer-focused attitude with a commitment to providing excellent service.
  • Familiarity with software is a plus.
  • Strong French skills are required, and business level of English is required, big plus if you speak Dutch as well.
  • 32 or 40 hours per week availability
  • You live in the Eindhoven area
Please note that we are unable to provide sponsorship for this role.
€2800-€3500 per month
Our client is a dynamic and fast-growing global business with over one million daily users worldwide, including top brands.
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.  
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Useful Links
  • Working in the Netherlands
  • Recruitment agencies
  • Career coaches
  • CV advice
  • Job interview
  • Self-employment