Our client is a global leader in smart locker systems, enabling flexible, dynamic workplaces for millions of users worldwide. Their cutting-edge technology empowers international organizations to optimize workspace efficiency, with operations in the Netherlands, USA, Australia, Germany, Denmark, and France. With over 2 million daily users, they foster a culture of collaboration, innovation, and customer excellence.
About the Role
Our client is seeking a Technical Customer Success Specialist to join their growing international team. This role serves as a vital link between customers and the optimal performance of their locker management systems. You will be the first point of contact for technical support, providing expert advice, troubleshooting hardware and software issues, and ensuring client satisfaction across all touchpoints.
Key Responsibilities
- Act as the primary technical contact for customers, partners, and colleagues.
- Provide clear, solution-oriented support for both hardware and software issues.
- Advise clients on system optimization, restructuring, and configuration improvements.
- Manage and update Service Level Agreements (SLAs).
- Deliver software training and host customer evaluation sessions.
- Lead and support small-scale customer projects.
- Share in-depth system knowledge and contribute to internal knowledge-building.
Qualifications and Skills
- A completed higher vocational education (HBO) in Business Administration, IT, or a related field.
- Fluent in French, with excellent command of English (Dutch is a strong plus).
- Strong communication skills, with the ability to explain technical solutions clearly.
- A proactive, analytical, and solution-focused mindset.
- A customer-first approach with a drive for delivering outstanding service.
- Strong attention to detail and ability to manage multiple priorities.
- Experience with Microsoft Office and familiarity with IT systems is a plus.
- A background or strong affinity with technology, electronics, or commercial-technical environments is preferred.
What’s in it for you?
- Competitive employment conditions and benefits.
- A collaborative, social team culture with regular team activities.
- Professional growth opportunities in both responsibilities and salary.
- Daily team lunches and an open, informal work environment.
This is a great opportunity to build your career within a fast-growing international company that values initiative, innovation, and team spirit. If you’re ready to take the next step in customer success, we’d love to hear from you.
Please apply directly or contact me at maria@adamsrecruitment.com for more information.
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