Key responsibilities:

• Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers.
• Provides complete resolution to customer inquiries and provides appropriate solutions for long-term customer satisfaction
• Delivers engaging customer interactions through various communication channels.
• Escalates involved or complex situations quickly and accurately to other team members, departments, or leadership
• Proactively identify process enhancements that will improve department results and efficiencies.