Multilingual Customer Support Representative - Dutch
Posted on May 27, 2025
Rijswijk
Dutch
Posted on May 27, 2025
About this role
Key responsibilities:
- Provide primary support and solutions for customer inquiries through phone and email communications for internal and external customers.
- Provides complete resolution to customer inquiries and provides appropriate solutions for long-term customer satisfaction
- Delivers engaging customer interactions through various communication channels.
- Escalates involved or complex situations quickly and accurately to other team members, departments, or leadership
- Proactively identify process enhancements that will improve department results and efficiencies.
Requirements
- Background in customer-facing roles, either through studies (ideally supported by internships or part-time roles), or practical work experience in customer service, support, or trainee programs
- You display high productivity, program knowledge, expertise, sound decision-making, and proven ability to function autonomously.
- Willingness to take initiative and engage directly with customers (e.g. via phone)
- Function as a change leader by embracing change
- Flexible with tasks and hours to meet the department's and customers' needs
- Perform other duties as assigned by leadership.
- Eagerness to grow within the company and commit long-term
- Solid understanding of one or more programs based on team alignment.
- Comfortable working in a fast-paced, changing environment
- Strong interpersonal and communication skills with a personal, empathetic touch
- Ability to understand and follow operational processes
- Service-minded, with a clear focus on delivering high-quality customer support
- Skilled in identifying root causes of problems and implementing long-term solutions
- Goal-oriented and motivated to streamline and improve existing workflows
- Technically savvy and confident in using digital tools; able to train customers on systems when needed
- A mindset geared toward continuous learning, development, and collaboration
- For this multilingual role, fluency in Dutch is required, along with proficiency in either Lithuanian and/or Polish. Fluency in English is also a key requirement
Salary
€2400-€2700 per month
The company
Our client is a leading payment and invoicing company for the business to business market. They are known globally for their services in manufacturing, retail, and transportation.
Application Procedure
If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.
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