Technical Support Engineer - Dutch & English

Our client is a growing and innovative technology company developing smart digital and hardware solutions that improve accuracy, efficiency and productivity for professionals working across engineering, infrastructure and other field-based industries.

As part of their continued growth, they are looking for a Technical Support Engineer to join their team in Hilversum.

Job Profile for Technical Support Engineer
Responsibilities will include but not be limited to:

• Handle technical support requests via phone, email and chat in German and English
• Analyse technical issues and identify effective solutions
• Guide customers through troubleshooting steps and clearly communicate resolutions
• Provide hands-on technical support for GNSS receivers, mobile applications and cloud software
• Repair, configure and test GNSS receivers and related hardware
• Prepare and manage outgoing hardware shipments
• Investigate and resolve technical issues independently, taking ownership from day one
• Report recurring technical issues and customer feedback to the Product and Development teams
• Support surveyors, engineers and construction professionals using advanced field technology solutions

Candidate Profile for Technical Support Engineer

• Must be fluent in Dutch and English, both written and spoken
• Hands-on and analytical approach to troubleshooting technical issues
• The ability to work independently and take ownership of problems
• A genuine curiosity and interest in understanding how technology and hardware work
• Willingness to work fully on-site in Hilversum during the initial learning period, with the option to work remotely one day per week after completing the training phase

What Our Client Offers

• Competitive salary
• Commuting support through a public transport card or €0.23 per kilometre when travelling by car
• Joining a small, international team with short communication lines and direct collaboration
• Real responsibility from an early stage, without unnecessary layers of onboarding
• Free lunch at the office

The option to work remotely one day per week once established in the role