About this role

Looking for a well-established company where you can grow? Our client is a stock-listed company that provides services to the hospitality sector and we are looking for a Customer & Technical Support to join the brand new customer support department. If you enjoy working in a start-up environment within the well-established company, look no further!

Responsibilities:

Resolve chemical dosing dispenser and system queries, aiming for high first-time fix rates
Support technical and field teams with accurate information to prevent on-site attendance when possible
Identify and communicate root causes of faults
Utilize CRM/ERPs to log and resolve issues within KPI timeframe
Stay updated on equipment and technical information for top-notch virtual support
Provide self-serve access to documents for safe system use by personnel

Requirements:

University degree or equivalent experience – Even if you don't have any experience in the office, we'd love to consider you. Experience in hospitality is particularly appreciated.
Proficiency in MS Office and CRM platforms
Strong communication skills
Initiative and adaptability
Near native fluency in English and German

Way of working:

Full-time, from Mondays to Fridays, no shifts involved. Minimum 2 days per week in the Leiden office.

What we offer:

Competitive salary and benefits package
Access to top-tier resources, tools, and technology
Personal development and training opportunities
Provision of a smartphone and laptop
Structured onboarding and ongoing training
Collaborative and international business culture with a supportive team environment
Coffee Connect Areas with complimentary coffee specialties

Could this be something for you? Feel free to apply or contact us for more information at izumi@adamsrecruitment.com.

Please note that we will only consider candidates who already reside and are eligible to work in the Netherlands without time limitations.

The disclaimer: We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

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