As a Customer Support Representative, you will play a vital role in ensuring the satisfaction of the company's expanding German customer base. You will be the primary point of contact for German-speaking customers, addressing their inquiries, resolving issues, and guiding them through the ordering process.
This position is perfect for someone who enjoys helping others, thrives in a dynamic environment, and has a keen eye for detail.
- Provide exceptional customer support to German-speaking clients via phone, email, and chat.
- Effectively handle and resolve customer complaints and inquiries.
- Process customer orders and manage their accounts.
- Review customer designs and orders for quality, including spelling and grammar checks.
- Occasionally collaborate with the Dutch team, providing support as needed.
- Participate in daily team meetings and contribute to team projects.
- Utilize various software systems, including CRM and ticketing platforms.