About this role

As a Technical Support Specialist French speaking, you will play a pivotal role in assisting clients across the Wallonia region with technical inquiries related to products and the online management portal. Your expertise will contribute directly to customer satisfaction and the effective resolution of technical issues.
Key Responsibilities

Respond to customer inquiries via phone and email, providing timely and effective solutions.
Create and manage support tickets in the system to track customer interactions and issues.
Guide clients in selecting and correctly installing products, ensuring optimal use and functionality.
Conduct training sessions for users on product features, including hands-on demonstrations of wiring and configuration.
Analyze reported issues and test products to verify functionality and troubleshoot potential defects.
Occasionally visit installation sites to assist installers or provide on-site training to end users.

Requirements

To succeed in this role, you should have a solid technical background combined with excellent communication skills.
The ideal candidate is proactive, detail-oriented, and committed to delivering top-tier customer support.
Proven experience in a technical support role, ideally in a B2B or B2C environment.
Strong understanding of technical products and the ability to explain complex concepts to a variety of audiences.
Excellent communication skills in both English and French C1/C2 level
Comfortable working independently and collaboratively within a team environment.
Familiarity with ticketing systems and CRM software.
Possession of a valid driver’s license.
Willingness to travel occasionally for on-site support and training.

Salary

€2800-€3200 per month

The company

An international tech company with the vision to bring transparency and innovation to the European collective housing market by designing and manufacturing sustainable, easy-to-use, and accessible-for-all access control products and solutions.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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