About this role

Are you passionate about technology, customer-focused, and skilled at building lasting client relationships? We are looking for a dedicated Customer Success Representative on behalf of our client, a leading global provider of visual display solutions based in Amsterdam.

Key Responsibilities

Customer Excellence & Support

Serve as the primary liaison between the company and customers, managing both consumer and business client interactions
Deliver comprehensive product guidance and troubleshoot technical issues via phone and email communication
Ensure exceptional service standards through prompt, professional, and solution-oriented customer responses
Process and coordinate all inbound customer inquiries, support requests, and service tickets
Continuously develop expertise in product offerings to provide accurate and valuable customer assistance

E-commerce Operations & Stock Management

Support online platform operations by overseeing inventory levels and order fulfillment activities
Coordinate spare parts distribution and manage specialized product requests
Assist with digital commerce processes and ensure smooth order completion workflows

Client Partnership & Account Development

Nurture and expand relationships within the existing business client base
Drive customer satisfaction initiatives and support client retention strategies
Partner with cross-functional teams to address complex customer needs and escalate issues as needed

Qualifications & Skills

Near native Dutch and professional fluency in English
Minimum 2–3 years of experience in customer service, account management, or a related role
Bachelor's degree in Business Administration, Communications, or related field (preferred)
Strong organizational and time management skills with the ability to multitask and prioritize effectively
Excellent communication skills, both written and verbal, with the ability to interact professionally with clients and colleagues
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software applications
Prior experience with online order fulfillment and warehousing is a plus
Technical aptitude and interest in visual display technology products are preferred
Customer-first mindset with strong problem-solving abilities

What We Offer

Annual gross salary between €38,000 and €41,000, including 8% holiday allowance
Annual performance bonus based on personal and company achievements
Commuting allowance
Flexible hybrid working policy with 3 days per week in the Amsterdam office (Bijlmer Arena)
25 days of annual leave
Exposure to cutting-edge visual display technology and comprehensive product training
International, collaborative work environment

Interested? Feel free to apply or contact me for more information at eduardo@adamsrecruitment.com

Please take into consideration that we can only consider applicants who are currently living in the Netherlands and who will NOT require a visa sponsorship now or in the future.

The post Customer Success Representative | Dutch & English appeared first on Adams Multilingual Recruitment.