What will you do?

Assist customers and resolve their issues using our internal ticketing system.
Manage and improve overall customer satisfaction.
Provide user training both online and in person — to customers and new colleagues.
Install our devices at customer locations, including integrating systems such as eGym.
Perform administrative tasks such as updating the ticket system and preparing service quotations.
Troubleshoot and resolve any device-related technical issues on-site or remotely.
Evaluate customer complaints or dissatisfaction and use feedback to improve service processes.
Schedule and coordinate repairs and maintenance appointments.
Occasionally represent the company at trade fairs or conferences.
Work closely with the Technical Support team to ensure seamless service delivery.

Who are you?

Fluent in Dutch and English, both written and spoken.
You are organized, proactive, and a natural problem solver.
You bring commitment, drive, and curiosity to your role.
You preferably have 1–2 years of relevant work experience.
You have completed at least an HBO-level education or higher.
You possess a valid driver’s license and are willing to travel as part of your job.
Proficient in Microsoft Office tools.
You are customer-focused and enjoy working with people.
Comfortable speaking in front of groups — small or large — during training or presentations.
You bring basic technical knowledge or are eager to learn technical aspects on the job.
You must live in Amsterdam region

Customer Service Representative | Dutch & English

About this role