Customer Service Agent | French & Dutch
Posted on October 16, 2025
Haarlem
Dutch, French
Posted on October 16, 2025
About this role
Our client is looking for a Customer Service Agent to play a central role in delivering an outstanding customer experience. In this position, they will manage inquiries across multiple channels, including chat, email, and phone, ensuring customers remain the focus of all interactions. This role is key to maintaining strong customer relationships and encouraging repeat business.
The Customer Service Agent will act as the first point of contact for customers, who may have questions ranging from technical issues and back-office processes to finance-related matters. They will need to quickly assess each situation and direct the customer to the appropriate team to provide fast and accurate solutions.
The role involves responsibility for a specific region of customers, fostering long-term relationships and accountability. This ensures customers know exactly who to contact for support, from website issues to delivery questions, contributing to a seamless order-to-cash process.
Key Responsibilities:
Handle customer inquiries through phone, email, and chat.
Resolve customer challenges by providing accurate and timely solutions.
Maintain a professional, friendly, and personal approach to enhance the customer experience.
Listen actively to understand customer needs and aim to exceed expectations.
Support order management, deliveries, technical questions, pricing, stock availability, returns, and complaints.
Escalate complex issues to the relevant internal teams when necessary.
Keep thorough knowledge of company services and processes to answer inquiries effectively.
Ensure accurate processing of customer orders to meet expectations.
Follow up on customer feedback within their assigned region.
Regularly review and update Quality Management System procedures for the front office.
The Customer Service Agent will act as the first point of contact for customers, who may have questions ranging from technical issues and back-office processes to finance-related matters. They will need to quickly assess each situation and direct the customer to the appropriate team to provide fast and accurate solutions.
The role involves responsibility for a specific region of customers, fostering long-term relationships and accountability. This ensures customers know exactly who to contact for support, from website issues to delivery questions, contributing to a seamless order-to-cash process.
Key Responsibilities:
Handle customer inquiries through phone, email, and chat.
Resolve customer challenges by providing accurate and timely solutions.
Maintain a professional, friendly, and personal approach to enhance the customer experience.
Listen actively to understand customer needs and aim to exceed expectations.
Support order management, deliveries, technical questions, pricing, stock availability, returns, and complaints.
Escalate complex issues to the relevant internal teams when necessary.
Keep thorough knowledge of company services and processes to answer inquiries effectively.
Ensure accurate processing of customer orders to meet expectations.
Follow up on customer feedback within their assigned region.
Regularly review and update Quality Management System procedures for the front office.
Requirements
The ideal candidate will be passionate about delivering exceptional customer service, with strong organizational and communication skills. They must be capable of managing multiple channels efficiently while maintaining a high standard of professionalism.
Excellent verbal and written communication skills in Dutch, French and English to provide clear guidance to customers.
Knowledge of company services and internal processes to provide accurate information.
Strong listening skills to fully understand customer needs and challenges.
Experience managing high-pressure or complex customer complaints professionally.
Ability to quickly identify root causes and implement effective solutions.
Strong organizational skills to prioritize tasks and respond promptly.
Patience and professionalism in handling challenging customers to turn issues into positive experiences.
Ability to work closely with other teams, such as Sales, Technical Support, and Accounts, to resolve customer issues.
Willingness to share knowledge and support colleagues in raising service standards.
Initiative to drive continuous improvements in customer experience and operational efficiency.
Ability to identify potential sales opportunities during customer interactions.
Excellent verbal and written communication skills in Dutch, French and English to provide clear guidance to customers.
Knowledge of company services and internal processes to provide accurate information.
Strong listening skills to fully understand customer needs and challenges.
Experience managing high-pressure or complex customer complaints professionally.
Ability to quickly identify root causes and implement effective solutions.
Strong organizational skills to prioritize tasks and respond promptly.
Patience and professionalism in handling challenging customers to turn issues into positive experiences.
Ability to work closely with other teams, such as Sales, Technical Support, and Accounts, to resolve customer issues.
Willingness to share knowledge and support colleagues in raising service standards.
Initiative to drive continuous improvements in customer experience and operational efficiency.
Ability to identify potential sales opportunities during customer interactions.
Salary
€3000-€3500 per month
The company
Our client is a global distributor of electronic, automation, and industrial components, providing products and solutions that help businesses design, build, and maintain their technology and equipment efficiently.
Application Procedure
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