Customer Relationship Manager

What exactly are you going to do

As a customer relationship manager, you will contribute to ensuring a seamless customer experience by efficiently managing orders and fostering strong relationships with your assigned portfolio of clients. You’ll navigate a dynamic, international work environment, collaborating with cross-functional teams to meet customer needs and organizational goals. Your role will require attention to detail, excellent communication skills, and the ability to balance multiple priorities effectively.

What You Will Do:

• Manage: all aspects of customer service, including quoting, contract review, order entry, and customer setup.
• Collaborate: with internal teams such as account management, purchasing, and product management to ensure timely and successful delivery of products and services.
• Build: and maintain long-term relationships with customers, understanding their environment, challenges, and needs to foster trust and loyalty.
• Identify: opportunities to improve customer relationships and contribute to business growth by addressing customer needs and challenges proactively.
• Support: additional tasks and projects as required to meet both customer and organizational objectives.

What do we offer you

• Competitive salary between €3,700 and €6,000 gross per month
• Full-time position in Alphen aan den Rijn
• Temporary contract with the prospect of a permanent position
• Access to extensive e-learning resources for professional growth
• Pension scheme and holiday allowance
• 30+ leave days per year for work-life balance
• Participation in a global profit-sharing plan
• Opportunity to join our Employee Stock Ownership Plan (ESOP)
• A dynamic international environment to develop your ambitions
• Collaborative culture with enthusiastic and loyal colleagues
• Support for personal development and career advancement
• Work in a leading company within the aviation industry

Job Requirements

We are seeking a proactive and detail-oriented Customer Relationship Manager who excels in building strong client relationships and thrives in a dynamic international environment.

• Fluent in English with excellent verbal and written skills.
• Proficiency in ERP software; additional European language is a plus.
• Strong organizational and time management skills; achievement-focused.
• Reliable team player with outstanding customer service orientation.
• Excellent phone etiquette and interpersonal communication abilities.

About the company

Located in Alphen aan den Rijn, our company is a prominent player in the aviation industry, committed to innovation and excellence. We prioritize customer satisfaction and foster a dynamic environment where strategic thinking and collaboration thrive.

Join our international team to develop your skills in a supportive setting, with opportunities for professional growth and participation in our global profit-sharing and Employee Stock Ownership Plans. Embrace a role where your contributions are valued and your career can soar.