Customer Relationship Manager

What exactly are you going to do

Are you ready to make an impact in a dynamic, international environment? As a customer relationship manager in Alphen aan den Rijn, you’ll play a pivotal role in ensuring our clients receive exceptional service. By managing orders, fostering strong relationships, and collaborating with cross-functional teams, you’ll directly contribute to our mission of delivering excellence in the aviation industry. This is your chance to thrive in a role where attention to detail, proactive communication, and a customer-first mindset are key to success.

• Managing all aspects of customer service, including quoting, contract review, order entry, and customer setup.
• Collaborating with internal teams such as account management, purchasing, and product management to ensure timely and successful delivery of products and services.
• Building and maintaining long-term relationships with customers, understanding their needs, and fostering trust and loyalty.
• Identifying opportunities to enhance customer relationships and contribute to business growth by addressing challenges proactively.
• Supporting additional tasks and projects to meet both customer and organizational objectives.

What do we offer you

• A gross monthly salary between € 2700 and € 3000, based on your experience and skills.
• A temporary contract with the prospect of a permanent position.
• A full-time role (36-40 hours per week) in Alphen aan den Rijn.
• Access to extensive e-learning resources to support your professional growth.
• 30+ leave days per year, plus a pension scheme and holiday allowance.
• Participation in a global profit-sharing plan and the opportunity to join our Employee Stock Ownership Plan (ESOP).
• A dynamic, international work environment with a collaborative and supportive culture.
• Opportunities for personal development and career advancement in a leading company within the aviation industry.

Job Requirements

We are looking for a proactive and detail-oriented Customer Relationship Manager who thrives in an international setting and excels in fostering strong client relationships.

• Fluent in English; proficiency in an additional European language is a plus.
• Experience with ERP software and strong organizational skills.
• Proven ability to manage time effectively and prioritize tasks.
• Exceptional customer service orientation and interpersonal communication skills.
• Collaborative team player with a focus on achieving results.

About the company

Located in Alphen aan den Rijn, our company is a leading force in the aviation industry, driven by a commitment to innovation, excellence, and customer satisfaction. With a rich history and a forward-thinking mission, we foster a culture of collaboration and strategic growth.

What sets us apart is our dedication to employee development, offering extensive learning opportunities and a supportive international environment. We also take pride in our community involvement and initiatives that promote work-life balance for our team members.

Are you ready to join a dynamic organization where your contributions truly make a difference?