About this role

Our client is an innovative software development company that provides effective workflow solutions for other businesses by creating a great experience and increasing productivity.

They are currently looking for a talented User Experience (UX) Researcher to join their team in Amsterdam.

Job Profile for UX Researcher
Responsibilities will include, but not be limited to:

Represent customer needs throughout the product and design lifecycle, from discovery and validation to adoption, across a portfolio of products
Apply and adapt appropriate research techniques and methods to meet specific project requirements
Engage with customers to understand their unique needs, define and synthesise user types, use cases, and identify UX opportunities
Partner with Product Managers and Designers to influence product strategy and roadmaps
Validate features and design directions through participatory design, concept testing, and both formative and summative usability testing
Analyse and synthesise qualitative and quantitative data from multiple studies and secondary research to generate actionable strategic and tactical insights
Communicate findings through clear deliverables such as user segments, persona frameworks, jobs-to-be-done, user journeys, and task analyses
Mentor other team members and act as an advocate for UX research across the organisation

Candidate Profile for UX Researcher

Fluent in English, both written and spoken
8+ years of proven experience applying customer-centred research methods to inform product definition and design
Experience in leveraging AI to enhance workflows, decision-making, or problem-solving (e.g., using AI-powered tools, automating processes, analysing insights, or assessing AI’s impact on the industry)
Knowledge in planning and executing research studies, including setting objectives, defining timelines, creating sample plans, and choosing appropriate quantitative or qualitative methods
A strong portfolio showcasing research work that influenced meaningful insights or product experiences, including research goals, methodologies, process, role, data visualisations, and clearly articulated outcomes
Skilled in developing probing questions that resonate with both highly technical stakeholders and business-oriented end users of enterprise software
Knowledge of user interface design principles, usability evaluation techniques, task analysis, and experimental design
Experience designing and executing online surveys, as well as applying advanced qualitative research techniques
Expert presentation skills to visualise technically complex topics and make them easy to understand with customers, as well as product management and design stakeholders
The ability to learn new technical concepts quickly
Experience in coaching and mentoring more junior team members

What Our Client Offers