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Warranty Administrator (Technical Customer support)

Administration / Secretarial
Amsterdam

What will you do?
Warranty management:

  • Receive damaged and unused technical parts (from the machinery) from the customer.
  • Check the condition of received damaged parts, register them in the system and follow up the whole process
  • Communicate with the customers to share the confirmation on receipt of parts, as well as about light technical issues
  • Store the returned damaged parts on the shelves, and provide a deadline for engineers for the warranty judgement.
  • Make Warranty order, repair order, field change operation order and denied part report
  • Process Warranty orders
  • Crediting and Invoicing procedure
  • Being aware of the warranty trend & the daily ongoing issues and troubles in field
  • Receiving information from the technician and understanding the importance of it. Implementing this new information in the daily work procedure.
  • Keep the damaged parts stock organized on the shelf (adding and disposing of damaged parts) and keeping a clear record in SharePoint.
  • Sending items for repair or for evaluation to HQ (based in Asia) and follow the necessary administration and procedure.
  • Receiving items from HQ and handling it over to another department and follow the necessary administration and procedure.
  • Making a monthly warranty overview or any other overview requests.
  • The team keeps all returned parts for 90 days from the received date for requests of the engineers in order to analyze. After 100 days have passed, a plan should be in place to dispose them.

Parts shipment management:

  • Arrange the parts shipments to HQ (based in Asia) upon request of our Technical & Warranty team members.
  • Arrange the parts shipments to customers upon request of our Technical & Warranty team members.          

Spare parts - tools order and return management:

  • Arrange parts/tools for Technical engineers, upon request.
  • Make a loaner agreement upon request, mentioning a clear loaner period.

Requirements:

Who are you?

  • Fluency in English (written and spoken)
  • Some Technical knowledge required
  • 1-3 years of work experience in (technical) customer service and administration (Word and Excel knowledge)
  • Affinity with technical products is a must
  • Excellent communication skills and theoretical thinking
  • Proper periodical reporting behavior (report about result, and countermeasure plan if the result has not been achieved)
  • Living in Amsterdam region is a must
  • Full time and available ASAP
  • Must have a valid working permit for the Netherlands (our client does not do sponsorship)
  • 100% onsite / @ the office - remote work is NOT possible

Salary Benefits:

  • This is a long term position
  • The salary is between EUR 3000 - EUR 3500 per month gross, based on full time (40 hours per week). It depends on work experience and education
  • The start date is ASAP
  • The initial contract will be with Undutchables (after the first contract, depending on the performance the company will offer a direct contract. Usually 1 year to start with)
  • 100% onsite - HYBRID is NOT possible
About the company:

Our client is an international engineering company, based in Amsterdam. This is the European Headquarters.