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How do you pick the best internet package for you?

How do you pick the best internet package for you?

Choosing an internet provider can be tricky. There are many providers to choose from in the Netherlands. But who offers what and at what price? At Prijsvergelijken.nl, you can compare broadband subscriptions and find out which subscription is best for you.

Are you an expat, planning to relocate to the Netherlands? Or a student who plans to study at a Dutch university? This extensive guide helps you to get connected to the internet whilst you stay in this beautiful country.

Choosing an internet service provider (ISP) can be tricky: there are a lot of factors to take into account, several companies with multiple internet packages to compare, and endless reviews to read about every single one.

If you’ve recently relocated to the Netherlands and happen to be in this boat, then you’re probably starting to feel a tad overwhelmed – and tempted to sign up with any of the largest ISPs in the country to just get it over and done with. We get it.

Don’t despair: getting connected to the internet doesn’t have to be unnecessarily complicated. First, let’s take a look at some of the internet packages that are likely to meet your needs during your stay here.

Easy on your wallet

If a low price point is your main concern, then you’re probably looking at a DSL connection. Tele2 has the cheapest option in the market at the moment, but you can also get great value from other providers, notably Telfort and T-mobile.

The bandwidth of a DSL connection ranges from 20 to 100 megabits per second (or Mbps), which allows for multiple devices to comfortably share a connection for a moderate amount of high-definition video streaming, file downloads, and your average web surfing and social media browsing.

Need for speed

Heavy gamers, users who frequently download large files, and professionals who make a lot of video calls, your top priority is naturally the fastest speed possible. Therefore, a fibre optic package is your best bet, as it’s a far more reliable connection that delivers much higher speeds than DSL.

Several companies in the Netherlands - including giants such as KPN and T-Mobile - offer fibre optic internet packages with advertised speeds of up to 500 Mbps. That’s plenty of bandwidth to support unlimited heavy-duty activity on several devices at the same time.

Curiously, despite having a maximum advertised speed of 400 Mbps, the Netflix ISP Speed Index ranks Ziggo—whose advertised speed tops out at 400 Mbps—as the best-performing ISP in the Netherlands during prime viewing hours. Needless to say, if you’re a huge Netflix user, you should definitely keep this in mind when choosing your ISP in Holland.

Service you can count on

As a foreigner, it’s difficult enough deciding on which ISP to sign up with. It goes without saying that if you’re ever in need of technical assistance, it makes a huge difference whether or not your ISP’s customer service is easy to deal with.

Your experience may vary, of course; there’s no company on Earth which can reliably guarantee customer satisfaction for every interaction.

However, according to Consumentenbond, a consumer protection non-profit organisation, a survey of 11.000 consumers found that XS4ALL Glasvezel and KPN Glasvezel had the best customer service in the second quarter of 2017. Both these providers also had the least incidences of service disruptions and downtime.

Ziggo also gets an honourable mention for having been ranked as the best ISP for the last seven consecutive years by Tweakers.net, the most popular tech news and reviews site in the country.

If you’re technologically challenged or simply want the reassurance of helpful assistance when it’s needed, these are good options to consider.

Before you proceed…

It’s important to note that the packages recommended above may not be available or suitable for you. The following are crucial factors you need to keep in mind before you sign up with an ISP in the Netherlands:

1. Where are you located?

Not every ISP will provide service in your area. However, the biggest players in the industry, KPN, Ziggo, T-Mobile and XS4ALL are the most likely to be accessible wherever you are. You can check which ISPs offer service in your neighbourhood by using a free comparison tool, or visiting each ISP’s website to check the availability in your area. All you have to do is enter your postcode and house number.

2. How long are you staying in the country for?

If you’re only going to be in the Netherlands for a short period of time, make sure you’re aware of the duration of your contract. For instance, some packages are only available for a minimum duration of two years.

3. What kind of connection do you need?

Which works best for you – DSL, cable, or fibre? To answer this question, you first have to answer others, such as: how important is it for you to have a fast upload speed? How many devices are you planning to set up on the same network? How much are you willing to spend on your internet subscription per month?

Plenty of options

There are plenty of options to choose from if you’re an expat shopping for an internet service provider in the Netherlands. Start by narrowing down the possibilities to the ISPs which are available in your area; next, consider the type of connection that’s right for your needs, and finally, spend a bit of time reading the fine print so you understand what you’re signing up for.

Comparison site Prijsvergelijken.nl can make difficult choices, like choosing your internet subscription, a little easier. Every day, its team makes sure you can find the best prices and deals when it comes to complex products like internet, phone subscriptions.

Coen

Author

Coen Jonker

Product manager at Prijsvergelijken.nl

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TryingToDoBusiness 14:14 | 13 October 2018

I have been setting up a business here in the Netherlands and find most people/companies will be glad to work with you. However, there are some that advertise to provide support for Expats but do nothing for you once they have your business. Ziggo for me is a case where it took 3 calls to customer service when attempting to use their Vodafone discount, being transferred several time, and on hold for multiple hours ( as i was directed to do by Website ) to be told, "You need to go online and create a new MyZiggo account. Felt like someone got a good laugh at my expense. If the goal is to obtain services that Support Expats, it may take some calling around and talking to these businesses first to find out what your experience will be AFTER you sign up.