Has your flight been delayed? If you arrive at your final destination with a delay of three hours or more, you may be entitled to compensation.
If the delay is more than five hours, you can decide not to travel (further) and you are then entitled to a refund of your ticket and a return flight to your original departure point.
On top of this, you can hold the airline responsible for the damage that your delay has caused, by claiming compensation. You can claim a refund plus compensation if:
However, in the case of force majeure, these rights lapse.
Force majeure is a common clause in contracts that frees parties from liability or obligation when there are unforeseeable circumstances at play.
Some examples of force majeure include:
The amount of compensation lies between 125 and 600 euros per passenger, depending on the length of the flight and the delay.
Length of flight | Delay at arrival | Compensation per passenger |
---|---|---|
1.500km or less | More than three hours | €250 |
More than 1.500km (within EU) or between 1.500km and 3.500km (other flights) | More than three hours | €400 |
More than 3.500km | Between three and four hours | €300 |
More than 3.500km | More than four hours | €600 |