Over 130.000 Dutch travellers register claims in Booking.com lawsuit
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By Simone Jacobs
In less than a week, the Dutch Consumers’ Association (Consumentenbond) has received more than 130.000 registrations in a mass claim against global hotel reservation site Booking.com.
Mass claim against Booking.com sees influx of registrations
On June 26, 2025, the Dutch Consumers’ Association announced a mass claim against Booking.com that could see travellers in the Netherlands receive compensation if they have used the booking site at any point since 2013. With the announcement came such a high influx of registrations that the website went down temporarily.
According to AD, the system is now running smoothly, and new claims are still rolling in. As of July 1, there were already 130.000 registrations, which, according to a spokesperson for the association, is “a lot”.
Booking.com lawsuit could take years
The Dutch Consumers’ Association and the Consumenten Competition Claims (CCC) filed the mass suit due to claims of unlawful practices, including inflating hotel prices and misleading customers. The lawsuit could cost Booking.com hundreds of millions of euros in payouts to travellers.
A spokesperson acknowledges that a lawsuit could take years, so the Dutch organisations are trying to get Booking.com to settle outside of court. However, the online travel agency based in Amsterdam maintains that it has always been committed to providing its users with “the best possible prices and a transparent booking experience”, rejecting conflicting claims.
Anyone who has booked a hotel room via Booking.com or any other booking sites such as Trivago or Expedia, or even through the hotel itself, can register a claim. To register, you have to be over 18 years old and must have lived in the Netherlands when you made the booking.
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Editor for the Netherlands at IamExpat Media. Simone studied Genetics and Zoology at the University of Pretoria in South Africa before moving to the Netherlands, where she has been working as a writer and editor since 2022. One thing she loves more than creating content is consuming it, mainly by reading books by the dozen. Other than being a book dragon, she is also a nature lover and enjoys hiking and animal training. Read more