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Customer Support & Order Specialist

Customer Support & Order Specialist

Posted on July 8, 2025
Amstelveen
English
Posted on July 8, 2025
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Are you a detail-oriented team player looking for an opportunity in a customer-facing role? Read on!



Octagon is partnered with a global supplier of fermentation-based ingredients, specializing in high-quality solutions for the food, nutrition, and personal care industries. As their team is growing, we are looking for a Customer Support & Order Specialist, based in Amstelveen!




Key Responsibilities:




  • Receive a high volume of incoming orders via email and occasionally by telephone

  • Accurately enter order details into the ERP system (Exact Online) and follow up on customer requests in a timely manner

  • Resolve discrepancies between orders and invoices efficiently

  • Monitor the status of open orders and take appropriate actions when needed

  • Coordinate with vendors on order changes, delivery updates, and shipment schedules

  • Review, update, or cancel outstanding purchase orders as necessary

  • Verify that all incoming deliveries are properly documented, including certificates of analysis, proofs of delivery, insurance documents, and customs forms

  • Maintain optimal inventory levels in coordination with relevant internal and external stakeholders

  • Monitor stock and ensure timely communication to prevent product waste or shortage

  • Review and verify the accuracy of purchase invoices

  • Support the General Manager and colleagues with additional tasks as needed to ensure smooth daily operations




Requirements:




  • Minimum of 1 year of experience in a customer service, order management, or supply chain role

  • Proficiency in Microsoft Word and Excel; experience with Exact Online is a plus

  • Comfortable working in a fast-paced environment and solving problems independently

  • Collaborative mindset with a strong team-oriented attitude

  • Strong attention to detail and a high level of accuracy in all tasks

  • Excellent command of English, both spoken and written

  • Additional language skills (such as Dutch, Japanese, German, or French) are an advantage




Benefits:




  • 25 vacation days, based on full-time employment

  • Pension

  • Professional training

  • Hybrid work arrangement




Does the role of Customer Support & Order Specialist match your profile? Apply now through our simple application process below!


Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international markets. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customized to individual client needs.


Privacy Notice: To apply for this vacancy, you must submit your personal information to Octagon Professionals. Octagon Professionals will collect, use, and process your personal information as mentioned in our Privacy Policy. Our policy and processing of your personal information is compliant with the GDPR.


Useful Links
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Useful Links
  • Working in the Netherlands
  • Recruitment agencies
  • Career coaches
  • CV advice
  • Job interview
  • Self-employment