Are you a detail-oriented team player looking for an opportunity in a customer-facing role? Read on!
Octagon is partnered with a global supplier of fermentation-based ingredients, specializing in high-quality solutions for the food, nutrition, and personal care industries. As their team is growing, we are looking for a Customer Support & Order Specialist, based in Amstelveen!
Key Responsibilities:
- Receive a high volume of incoming orders via email and occasionally by telephone
- Accurately enter order details into the ERP system (Exact Online) and follow up on customer requests in a timely manner
- Resolve discrepancies between orders and invoices efficiently
- Monitor the status of open orders and take appropriate actions when needed
- Coordinate with vendors on order changes, delivery updates, and shipment schedules
- Review, update, or cancel outstanding purchase orders as necessary
- Verify that all incoming deliveries are properly documented, including certificates of analysis, proofs of delivery, insurance documents, and customs forms
- Maintain optimal inventory levels in coordination with relevant internal and external stakeholders
- Monitor stock and ensure timely communication to prevent product waste or shortage
- Review and verify the accuracy of purchase invoices
- Support the General Manager and colleagues with additional tasks as needed to ensure smooth daily operations
Requirements:
- Minimum of 1 year of experience in a customer service, order management, or supply chain role
- Proficiency in Microsoft Word and Excel; experience with Exact Online is a plus
- Comfortable working in a fast-paced environment and solving problems independently
- Collaborative mindset with a strong team-oriented attitude
- Strong attention to detail and a high level of accuracy in all tasks
- Excellent command of English, both spoken and written
- Additional language skills (such as Dutch, Japanese, German, or French) are an advantage
Benefits:
- 25 vacation days, based on full-time employment
- Pension
- Professional training
- Hybrid work arrangement
Does the role of Customer Support & Order Specialist match your profile? Apply now through our simple application process below!
Octagon Professionals International is a full-service recruitment and HR services firm with 30 years of experience in the European and international markets. Our large network of professionals across multiple functional areas, and multi-national team provide flexible solutions customized to individual client needs.
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