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Order Management Coordinator - Fluent in German, Dutch and English

Customer service
Pijnacker
The Order Management coordinator will be responsible for coordinating and processing international and domestic sales orders. In addition, he/she will provide customer service to internal- and external customers

Activities that are included in the role are:
  • Processing of orders from customers, representatives, affiliates, and internal customers
  • The coordination and prioritizing material deliveries and documentation
  • Provide information to customers via phone and email regarding the product availability, order status, tracking information, special pricing, credits, shipping methods, incorrect shipping, customer accounts, changes/corrections, RMA.
  • Work together with various departments within the organization for Lead Times
  • Collaborate with Engineering departments and local – and international project managers
  • Maintaining a clear overview of entire order fulfillment, whilst continuously ensuring meeting the needs of the customer
  • Daily distribution and filing of invoices, including processing credit memos
  • Maintain and update all shipping dates in ERP system
  • Act as liaison for handling customer complaints

Requirements:

For this role our client is looking for a candidate with the following skill-set:
  • A fluent level of English, German and Dutch
  • Finished higher education
  • Minimum of 1-2 years of experience in a similar role (Order Management, Customer Service B2B)
  • Excellent communication and administrative skills
  • Able to set priorities, even if they change over the duration of the day
  • Flexible and positive attitude
  • Experience with Order management systems (Microsoft Dynamics AX) would be considered a plus
  • Organized and being able to keep an overview
  • Team player, self starter, motivated

Salary Benefits:

Working in a dynamic role
Fulltime position - 40 hours a week

About the company:
The company provides solutions for industrial heating application in the Energy and Chemical sector. they specialize in providing their customers great service in regards to freeze protection, environmental monitoring solutions and temperature maintenance.

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