Vacancy I Customer service representative I French, Dutch, English

What exactly are you going to do

The main responsibility of the customer service representative is to handle the incoming orders and manage the order flow of a large retailer, in order to secure an optimal service level by following, checking and guiding the order process.

The most important responsibilities are:

• Manage order flow of large Retail customer(s);
• Checking and following the order process to secure an optimal service level;
• Solving order issues in a constructive and persistent manner;
• Be the connection between customers and supply chain;
• Support day to day activities in the Customer Service team;
• Initiate process improvements of internal working methods.
• Be an interface with our local and international stakeholders; customers, DC, transport and international teams

What do we offer you

The company offers a market conform package. Location will be Schiphol. Position is fulltime only.

Job Requirements

• Master or Bachelor degree, specialization in supply chain is an advantage
• 1-3 years of working experience;
• Experience in customer service or supply chain is a strong plus;
• Interested in supply chain and FMCG or beauty is a strong plus;

Competencies

• Solution-orientated; Customer focused; Hands-on mentality; Energetic & Enthusiastic; Team player and fluent in Dutch and English, French would be plus.

About the company