Operations Advisor | French & English

Are you looking for a Customer Service position that offers more responsibilities than just providing excellent customer service? Exciting! Then this opportunity might be something for you.

For one of our international clients – a British company that specializes in providing insurance solutions and support services to businesses across various industries – we are currently seeking for a French-speaking Operations Advisor to join their team in Amsterdam. In this role, you will play a vital role in providing top-notch support to customers and clients, as well as ensuring smooth claims resolution. Your focus will be on acting as a point of contact for customers and clients, responding to inquiries and questions, and communicating both internally and externally to coordinate tasks related to claims resolution.

In this role, you will:

• Respond promptly and accurately to customer queries, and keep detailed records
• Build strong relationships with stakeholders, both internally and externally
• Prioritize tasks to meet deadlines and handle complaints effectively, as well as provide support to team members when needed
• Gather documentation and evidence for claims investigations, and evaluate coverage and estimate losses
• Communicate claim status effectively with insurers and customers
• Coordinate repairs/replacements with suppliers and ensure compliance with regulations

For this role, we are searching for someone who:

• Has prior experience working in a customer-facing position
• Is fluent in French and English
• Enjoys providing a positive and efficient customer experience
• Sees the solution rather than the problem and has a good eye for details
• Is available 40 hours/week and is open to coming to the office 3 days/week

What’s on the table?

• Great onboarding training to be successful in the job
• Quarterly bonus scheme based on individual and the company’s performance
• 25 holiday days
• Full travel reimbursement 
• Multinational and supportive environment with team initiatives and outings

Does this sound like your next challenge? Feel free to apply or contact me directly at nora@adamsrecruitment.com for more information.

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

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