About this role

As a Customer Success Manager, you’ll be the key connector between the clients, their projects, and the company's community. Your role is both strategic and hands-on, focused on ensuring long-term client success.
Here’s what you’ll be doing:

Client Enablement: Anticipate customer needs and translate them into effective assignments. Offer strategic guidance on how to best use the company’s tools to meet their objectives.
Execution Oversight: Manage the full lifecycle of assignments—from posting them in the app to monitoring shopper performance—ensuring timely and high-quality delivery visible in the live dashboard.
Sales Support: Draft proposals for both short-term and ongoing projects. You’re motivated by more than just closing deals—you’re focused on optimizing commercial outcomes.
Account Stewardship: Stay closely connected with your clients, offering advice, ensuring follow-through, and becoming a trusted point of contact.
Community Coordination: Help maintain the quality and readiness of the shopper network across multiple countries.

Requirements

We’re looking for someone who’s entrepreneurial, dependable, and driven by results—someone who embodies the company's values: approachable, practical, meticulous, and innovative.
You also have:

Fluency in German (C2) and Dutch (B2/C1).
2–3 years of relevant experience, ideally in retail or in a role managing projects or client relationships end-to-end.
A strong interest in retail and experience with in-store process optimization.
A detail-oriented, self-starting, and proactive approach.
The ability to stay composed and maintain oversight in high-pressure situations.
A persistent, solution-focused mindset.
Proficiency in Excel.
A desire to grow with the company and build your own client base.
A collaborative mindset and willingness to support the team beyond your core responsibilities.

Salary

€3000-€4000 per month

The company

Our client specializes in shopper marketing and retail merchandising, supporting top, international brands in achieving optimal retail execution.

Application Procedure

If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.

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