As a Customer Success Manager for the DACH region, you’ll help our client’s German-speaking customers get real value from their platform. You’ll build lasting relationships, guide new users, and play a key part in reducing churn and spotting growth opportunities.
What you’ll do

Guide new and existing mid-sized to large clients through a smooth onboarding process
Build proactive, trust-based relationships with your portfolio through regular check-ins and strategic advice
Spot upsell or expansion opportunities by understanding customer goals and platform usage
Share client feedback with internal teams to support ongoing product improvements
Host impactful sessions that help customers unlock the full potential of the tool

What we’re looking for
You’re someone who enjoys building meaningful client relationships and making complex tools feel simple. If you’re proactive, organized, and ready to take ownership of your market — this role could be a great fit.
You’ll thrive in this role if you have:

At least 2 years of experience in Customer Success, Support, Implementation, or similar client-facing roles
Professional fluency in German (C2 level) and strong communication skills in English (C1)
A clear and confident way of explaining technical topics to users with different levels of expertise
A structured approach to managing multiple clients, timelines, and priorities
A proactive attitude, ownership over your market, and a solution-focused mindset

Customer Success Manager | German

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