Customer Service Representative | German
Posted on April 11, 2025
Venlo
German
Posted on April 11, 2025
About this role
Our client is looking for a proactive and solution-oriented Customer Service Representative to support the German market. In this role, you will handle customer inquiries and complex cases across various platforms, ensuring customer satisfaction while contributing to a growing team.
Key Responsibilities:
Key Responsibilities:
- Respond to and resolve customer inquiries through phone, email, and online platforms.
- Investigate customer issues on platforms like Amazon and eBay, ensuring timely and satisfactory resolutions.
- Manage escalated cases from the first-line team, addressing more complex problems.
- Perform administrative tasks related to sales platforms and maintain service levels.
- Collaborate with colleagues in online meetings to stay connected and aligned.
- Monitor and respond to emails within agreed service level timelines.
Requirements
- Proficient in both German and English (written and spoken).
- Strong experience in customer interaction, with excellent communication skills.
- Tech-savvy, with confidence in using computers and MS Office.
- Enthusiastic personality and customer-focused mindset.
- Able to travel to the Venlo office once per month.
- Must reside within one hour travelling distance from Venlo.
Salary
€2500-€2600 per month
The company
Our client is a rapidly growing e-commerce company that has been doubling its numbers annually since its founding in 2013. They operate over 30 online stores and have six international offices, catering to a vast audience with 120 million unique visitors each year. Known for their bold and innovative approach, they embrace challenges and take risks to achieve continuous success. Their team-oriented culture values personal growth and offers opportunities for professional development. Investing in their employees, they encourage seizing every opportunity for advancement.
Application Procedure
If you are interested in this vacancy, you can apply by clicking on the button above. Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission.We will invite you for an extensive interview, as soon as any potential job opportunities arise. We will advise you on issues regarding employment in the Netherlands. Then, if possible, we will introduce you to a prospective company and provide support during the selection procedure.
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