Customer Service Representative | German

Our client is looking for a proactive and solution-oriented Customer Service Representative to support the German market. In this role, you will handle customer inquiries and complex cases across various platforms, ensuring customer satisfaction while contributing to a growing team.
Key Responsibilities:

• Respond to and resolve customer inquiries through phone, email, and online platforms.
• Investigate customer issues on platforms like Amazon and eBay, ensuring timely and satisfactory resolutions.
• Manage escalated cases from the first-line team, addressing more complex problems.
• Perform administrative tasks related to sales platforms and maintain service levels.
• Collaborate with colleagues in online meetings to stay connected and aligned.
• Monitor and respond to emails within agreed service level timelines.