Customer Service Officer Import | Maritime

The Customer Service Officer Import is responsible for overseeing all import-related customer service matters for designated trade lanes or a specific portfolio of customers. This role involves addressing inquiries from customers, internal departments, and other SSL (back) offices, while seamlessly multitasking within the Customer Service Import team.
This position is a 6-month contract role to start with

• Efficiently manage the handling of incoming vessels and associated tasks in a timely manner
• Coordinate on-carriage arrangements in collaboration with the Transport department and keep customers informed about container status
• Address and resolve customs-related issues and notify relevant agencies of any incorrect system data
• Verify that payments are received on time before releasing shipments for designated customers, and support Sales and Finance with payment follow-ups
• Monitor all additional costs related to individual bookings
• Enhance customer satisfaction by providing timely and proactive communication
• Ensure adherence to freight processes and reporting, aiming to minimize last-minute issues and confirm that accurate charges are applied
• Continuously evaluate, improve, and implement internal procedures and company policies; update customer profiles accordingly
• Identify and recommend new products or services to management based on customer feedback and needs analysis