Customer Service Representative | German

As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

• Serve as the primary point of contact for partners across Europe, managing all inquiries via phone and email. This includes order entry, handling complaints, and overseeing special projects.
• Cultivate and maintain strong relationships both internally and externally, collaborating closely with sales teams and other partners.
• Manage orders using SAP and Excel, analyzing order status, availability, and ensuring timely deliveries.
• Monitor existing processes, identify areas for improvement, and propose innovative solutions to enhance efficiency.
• Learn and effectively utilize vendor portal sites.
• Provide partners with detailed product information and address their inquiries with appropriate solutions.
• Offer support to internal departments, such as accounts receivable and marketing.
• Ensure a high level of service for customers, both internal and external.
• Assist B2B and B2C colleagues as needed.