Auto Mechanic - Automotive Technical Claims Handler - Hybrid

Are you a skilled mechanic with a keen eye for detail and a passion for resolving technical issues? Do you thrive in a fast-paced environment and enjoy working with a global leader in business services? Then this Automotive Technical Claims Handler position might be your perfect fit. As a Technical Claims Handler, you will play a vital role in assessing and processing extended warranty claims for Toyota vehicles, ensuring timely and accurate processing in line with company and manufacturer guidelines. This is a fantastic opportunity to utilize your technical expertise while contributing to a successful global organization.

what we offer

• Up to 5000€ and a bonus scheme
• Hybrid working model (2 days office, 3 days home)
• Care & welfare allowance (€45 net per month)
• Wellbeing programme, L&D development opportunities
• Contract directly with the company
• Travel & working from home allowance

who are you

We are looking for a detail-oriented and technically skilled Automotive Technical Claims Handler. To be successful in this role, you will need:

• In-depth knowledge of recent car mechanics and electronics.
• Experience in a customer-focused role. Claims handling experience is a plus.
• Highly organized with strong attention to detail and prioritization skills.
• Excellent verbal and written communication skills in English (C1/C2 level).
• Intermediate proficiency in Microsoft Word and Excel.

what will you do

As an Automotive Technical Claims Handler, your day-to-day tasks will involve managing the entire claims process, from initial receipt to final resolution. You’ll be:

• Assessing the technical aspects of warranty claims (parts, labor, sublet).
• Correcting errors and activating service product contracts within the central warranty system.
• Participating in regular meetings concerning rejected, returned claims, and special requests.
• Collaborating with internal and external stakeholders, including the Toyota warranty department.
• Providing technical clarifications to the team and contributing to manufacturer warranty campaigns.

where will you work

The company is a Fortune 500 company and a global leader in business services for the connected world. They support, connect, and service over 300 million consumers worldwide. As a Automotive Technical Claims Handler, you will be part of a dynamic and collaborative team. Here’s what you can expect:

A hybrid working model offering flexibility and work-life balance.
Opportunities for professional development and growth within a large international company.
A supportive and inclusive work environment valuing diversity and collaboration.
The chance to make a significant contribution to a global leader in its field.

job application

Are you excited about this opportunity, and can't you wait to learn more about it? Apply with your English CV below. Can't wait to meet you!

Randstad Multilingual Recruitment | English | Customer Service | Amsterdam

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