Key responsibilities:

• Respond to questions from both internal and external sales colleagues. These are typically second-line technical inquiries, where you indirectly assist customers by providing information on the applications.
• Join customer calls via Microsoft Teams alongside an external sales colleague, providing support by creating simple drawings of the machine and illustrating the applications position within it.
• Analyze machines together with sales colleagues to assess the application of the products, and approve drawings by verifying whether the machine’s quality requirements align with the selected product.
• Participate in projects such as developing layout plans for new machines, determining the order and functionalities required.
• Examine returned samples from customers to identify potential faults or application issues.
• Occasionally perform demonstration samples for customers or to illustrate the effects of the products usage.