Legal Account Restriction Guide

As a Legal Account Restriction Guide, your mission is to handle legal account restrictions with accuracy, speed, and empathy, so our users feel safe, informed, and supported — even when things get complicated.

Why this matters:

At bunq, our mission is to Make Life Easy — for our users, our teams, and the world around us.

When users face legal restrictions on their account, they need to know their money is safe, their rights are protected, and their case is being handled with care. You’ll be the one to make that happen — ensuring legal compliance without leaving users in the dark.

As a Legal Account Restriction Guide, you’ll be the calm in the storm, making sure users understand what’s happening, what’s next, and what we’re doing to help.

Take ownership:

As a Legal Account Restriction Guide, you’ll take charge of key responsibilities that directly impact our users’ trust, bunq’s legal compliance, and the speed of our operations.

Your key responsibilities:

• Handle legal account restrictions such as bankruptcies, garnishments, and court orders with full legal accuracy.

• Communicate clearly with users, explaining restrictions, timelines, and next steps in a way they understand and trust.

• Use AI and automation tools to process cases efficiently and accurately.

• Spot and fix process gaps, constantly improving how we handle legal cases without adding friction.

• Collaborate across teams, keeping legal, compliance, and operations aligned on each case.

What you’ll work on right away:
→ Manage incoming legal orders, apply restrictions accurately, and track them through resolution.
→ Support users during restrictions, sending clear, timely updates.
→ Lift or adjust restrictions as soon as legal conditions allow, ensuring user access is restored fast.
→ Keep a clean audit trail, documenting actions and decisions for transparency and compliance.
→ Improve processes using data, helping bunq move faster while staying 100% compliant.