Customer Service Representative | German C1+

• You will be the primary internal contact for the customer and sales representatives in the field for all process around quoting, order management and product information.
• You will create and administer quotes based on the instruction of the Sales Representatives or Area Sales Managers
• You will accurately enter orders in our order management tool
• You will be responsible for the management of open orders; communicating delays to customers, following up on due and overdue orders internally with the traffic and materials management.
• Phone duty- answering telephone calls assuring the highest possible availability on the phone
• You will create up- and cross-selling opportunities by taking inquiries from customers as a possibility to up- and cross sell
• You will provide product information based on information available in the catalogues and company systems.
• You will forward (second level) product information requests to field engineers or agents.
• Claim handling- ensuring claims are closed within a reasonable timeframe according to company’s Key Performance Indicators.
• You will also be an administrator of stock returns.