This position is a mix of coordination and technical insight, with a strong focus on
written communication. Almost all customer contact is handled via
email, with little to no phone interaction. You'll work closely with both customers and internal teams.
You’ll report to the Team Lead and collaborate with departments like Operations, Engineering, and Purchase & Logistics. Your customer base spans multiple countries throughout Europe.
Your key responsibilities will include:- Preparing quotations (both on request and proactively)
- Creating and processing sales orders in the ERP system and preparing them for invoicing
- Communicating with internal and external customers—mostly via email—about their requirements and the status of orders
- Proactively checking in with customers to review stock levels and offer advice
- Working with the team to solve any issues related to sales orders
- Creating internal reports on orders, invoicing, and deliveries
- Managing customer shipping requirements for spare parts
- Tracking high-priority and time-sensitive shipments
- Keeping spare parts data in the ERP system up to date and accurate
- Resolving overdue payments for spare parts after finance has done the first review
- Forecasting and monitoring spare parts revenue
- Analyzing customer data to identify improvement opportunities
- Providing customers and colleagues with insights based on spare parts analysis