Sales Support Representative | German C1

In this role, you’ll be a key support partner for the Area Manager and three International Account Managers in the DACH + Eastern Europe regions. Together with your fellow Sales Support colleagues, you’ll serve as the go-to contact when the account managers are traveling.
Your main responsibility will be to maintain and strengthen existing customer relationships in collaboration with the account managers, while also proactively identifying and pursuing new leads. You will report directly to the Area Manager.
This is a highly administrative and commercially oriented role, where your tasks include preparing quotations and reports, managing forecasts, creating product sheets, and keeping colleagues updated on ongoing matters. Internally, you’ll work closely with various departments to help ensure strong and lasting customer relationships.
Key Responsibilities:

• Actively pursue new customer leads (by this we mean supporting lead generation - sending introduction emails and conducting benchmarks) and maintain strong relationships with existing clients, primarily in the DACH region and Eastern Europe.
• Support account managers in preparing for and following up on client meetings.
• Monitor market developments, customer needs, and stock levels, identifying upselling and cross-selling opportunities.
• Share relevant customer insights with other departments—such as sales figures, market trends, and product feedback—to improve product offerings and customer satisfaction.
• Identify and resolve customer issues or complaints in coordination with internal teams to ensure high customer satisfaction.
• Coordinate timely and accurate product deliveries to customers.