Customer Service Representative | German

What you will do:

• Process orders and follow up on delivery, invoicing and reporting
• Manage customer claims, refunds and credits
• Liaise with the warehouse to plan transport
• Create order confirmations and communicate delivery updates to customers
• Respond to customer queries & keep customer information up to date in the system

Requirements:

Who you are:

• 2 years experience working in a similar role
• Great written and verbal communication skills in German and English (Dutch is a +)
• Good knowledge of ERP systems, experience with Oracle is preferred
• Familiar with Microsoft Office programmes
• Analytic, Enthusiastic and a great team player

Salary Benefits:

What our client offers:

• Long Term opportunity
• Hybrid role working 2 days from home
• Flexible working hours between 07:00 and 18:00
• 25 days vacation plus your Birthday off
• Pension Plan
• International environment & fun team building activities

Our client is a market leading toy and games company with offices in the Netherlands, UK, France, Spain and China. To support their successful German market they are looking to expand their customer service team based here in the Netherlands.