Accounts Receivable Specialist | Portuguese

We are seeking a motivated, results-oriented individual to join our team as a Client Accounts Receivable Specialist. In this role, you will be responsible for collections and accounts receivable tasks within our B2B programs. This includes interacting with internal teams, external clients, customers, and merchants.
Responsibilities:

• Communicate with customers via mail, phone, or in-person to establish relationships
• Resolve outstanding receivable issues with business customers
• Follow collections treatment schedule, including calls, emails, account suspension, and recovery placement
• Conduct daily business-to-business collection calls
• Perform account research and analysis
• Prepare and maintain reports, including an accurate aging report
• Identify and execute necessary account adjustments
• Send aging details to outstanding customers
• Track and resolve outstanding payment issues
• Provide exceptional customer support while resolving outstanding receivables
• Escalate unresolved issues to appropriate team members
• Record customer interactions and complaints in CRM system
• Meet or exceed department metrics and Service Level Agreements
• Actively participate in learning sessions
• Provide feedback to improve training and documentation
• Demonstrate professionalism, accountability, and a positive attitude
• Participate in meetings with leadership to provide feedback and recommendations
• Adapt positively to changes and assist in implementing new programs

Requirements:

• Invoice and payment reconciling experience in a B2B setting
• Experiece in outbound calling & following up on outstanding payments
• Fluent in Portuguese and English (written and verbal)
• Excellent customer service skills
• Proficient in Microsoft Excel
• Open to learning new processes and techniques
• Strong negotiation skills
• Ability to prioritize multiple tasks
• Exceptional attention to detail
• Effective written and oral communication skills
• Strong interpersonal skills
• Self-motivated and able to work independently or in a team

Salary Benefits:

• Leave and Disability coverage
• Pension plan
• Casual work environment
• Professional and collaborative team
• Hybrid work environment after training period
• 25 vacation days
• Full public transport reimbursement (23 cents per km with car)
• Collective and annual bonus plan

Our client is a leading payment and invoicing company for the business to business market, they are known globally for their services in manufacturing, retail and transportation.