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Customer Service Representative with native level German

Customer service
Nistelrode
As a Customer Service Advisor you are in daily contact with a variety of customers. As a Customer Service Advisor you are the first point of contact for German speaking clients. Your main tasks will be:
- You will be answering incoming contacts by mail and phone from customers- You are a problem solver. You help customers by troubleshooting, diagnosing and resolving any product related problem.
- Handling RMA
- You will be logging customer details, documenting the problem, and finding solutions
- You are responsible for customer satisfaction in all customer contacts
Besides providing excellent Customer Support, you will be involved in other creative tasks as well, for example:
- You will be responsible for translating content for the website
- You will be responsible to integrate SEO tools
- You work together with external parties as well

Requirements:

Your personality can be described as resilient, inquisitive, and you have a positive attitude. You also have excellent computer skills and a good knowledge of Windows. Besides that you can follow up procedures and you are a problem solver with great troubleshooting skills. Furthermore, you have an excellent command of German and English and of course you have a talent to provide excellent customer service.
About the company:
Our client has over 30 years of experience in the growth and selling of plants and trees. They are famous for their hedge plants. They have clients throughout all of Europe. All their plants and trees are from top quality, and that is way they are a known player in the agricultural field. Do you have affinity with plants and trees, or with nature in general, and do you already have some years of experience in providing Customer Service? Apply now!