Team Lead Customer Service Center

For our client in Hoofddorp, we are looking for a Team Lead Customer Service Center for the shared service center. Team Lead will be responsible for the area Benelux/South Europe/East Europe. As a Team Lead you are responsible for the customer service experience for the assigned CSC area. You will lead the customer service activities and be part of the daily operation. You will support, coach, and train the team and organize the activities in an optimal way, to enhance productivity and performance. You will be reporting to the Team Manager CSC.

Main tasks:

• Advise and train Account Coordinators of your CSC area on the general process of CSC
• Follow up on dashboards
• Make sure the assigned CSC areas perform their tasks in an accurate and timely manner
• Participate in the day-to-day activities of the assigned CSC areas
• Case-by-case alignment with Sales, Operations, and Finance
• Give professional feedback to team members and support their personal as well as professional development
• Manage, drive and coach employees on results (KPI’s), competence development and absence, also during formal evaluation moments

Subtasks:

• Become professional in CC’s standardized administrative systems and their operational use
• Perform according to CC rules, procedures and company wide agreements (such as CC
• price lists, CC delivery/contract terms, etc.)
• Encourage cooperation and teamwork within the team, within the CSC department as
• well as with other CC departments
• Participate in CC’s work groups/projects when required

Requirements:

Competences and Skills:
Above all you have a nose for the uniqueness of every person, you're customer-oriented and (commercial-) result-driven, positive minded and know how to structure activities and processes.

Furthermore, you have:

• Bachelor's degree or Master
• Commercial background
• Managerial experience as a Team Lead/Supervisor 3+ years’ experience in a customer service department
• Fluent in English and at least one other language: Dutch, French, Italian, Spanish, Polish, Danish, or German
• Leadership qualities, coaching abilities
• Strong analytical skills
• Able to think in processes and align processes
• Service-minded
• Self-starter
• Communication skills
• Problem-solving skills

Salary Benefits:

• Fulltime

An international dynamic European company that provides supply chain solutions & services.