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Customer Service Representative | France

Customer service
Hoofddorp
French
You will enjoy working in a dynamic and rapidly growing organization. The organization is still in development. They expect a positive and flexible attitude, whereby you are open to change. You take your job seriously and treat clients with dignity and respect. Furthermore, you have excellent computer and typing skills, and you can quickly switch between different systems.

For our client, we are looking for a Customer Support Representative for the French market. Do you live in the Netherlands and do you speak French on C2 level and are you fluent in English? Do you like chatting with customers via chat and answering emails? Please apply now! In this role, you will focus on customer interaction with French customers via chat and email. You will be in control of handling their inquiries, answering their questions, and solving their problems. You need to have the ability to analyze questions and complaints well and to take targeted and appropriate actions. The overall customer experience will be in your hands.

Main responsibilities:
• Answering all customer requests via chat and email
• Dealing with complaints with a problem-solving mindset
• Helping with any App related issues
• Delivering excellent service and ensuring high customer satisfaction

Requirements:

Business level French C2 level and fluent English
• Excellent communication skills (written)
• Experience in Chat Support/Customer Support
• Good knowledge of the CRM applications
• Excellent MS office skills
• Proactive attitude and takes initiative in looking for solutions for the organization
• Enthusiastic, positive and flexible attitude, with a sense of humor
• Already living in the NL in the area of Amsterdam/ Hoofddorp

Salary Benefits:

• Salary €2.067 gross based on 40 hours per week, 11.93 gross per hour
• Starting date is in process
You have a flexible attitude if it comes to working days and working hours
About the company:
Our client is a dynamic and fast-growing company and they are located in Hoofddorp.
Address: