Technical Support - French & Spanish
Updated: 15 Sep 2023
Your role will be a Technical Support Specialist, delivering exceptional technical assistance to the clients in France and Spain.
This is a Hybrid position (WFH up to 3 days). But in the first 2 months, you are required to have the onboarding 100% from the office.
· Handle incoming support requests via email and telephone, promptly addressing customer's technical issues while ensuring their satisfaction.
· Resolve and troubleshoot technical problems, providing guidance on the setup and operation of ultrasound systems and accessories. Identify and isolate hardware malfunctions at the PCBA level.
· Offer comprehensive support throughout the sales cycle, including technical assistance during pre-sales demonstrations, product installations, and configurations.
· Conduct root cause analysis for failures when necessary, and document problems and solutions in an electronic knowledge base.
· Provide valuable feedback to the product development and engineering teams regarding serviceability issues.
· Maintain responsibility for upholding the company's quality system and meeting its requirements.
· Utilize company guidelines and processes to create Service Requests, accurately recording customer complaints and inquiries in the CRM system.
· Assist distributor and customer technicians in troubleshooting, supplying part numbers, and pricing for equipment not covered under warranty.
· Support field sales and application staff during sales visits and the installation of new equipment. Provide service and parts to field sales staff for their demonstration equipment.
We are in search of an individual fluent in French, Spanish, and English that have :
- Minimum of 2 years of experience in a technical support or help desk position, or equivalent relevant experience.
- Previous experience in the manufacturing and servicing of medical equipment is highly desirable.
- Familiarity with Oracle software products is preferred.
- Proficient in using MS Office products.
- Exceptional technical aptitude, organizational skills, and a strong focus on client relations and customer service.
- Outstanding troubleshooting abilities, capable of identifying and resolving technical issues efficiently.
- Strong problem-solving and analytical skills, with the ability to approach challenges from multiple perspectives.
- Excellent communication skills, both verbal and written, enabling effective interaction with customers.
- Knowledge of networking principles to provide basic troubleshooting and support for network connectivity.
- Capable of handling multiple inquiries and priorities simultaneously while maintaining a professional and friendly demeanor with customers.
Direct contract from our client
Salary range between €38.000 - €43.000 annually gross based on a Fulltime including holiday allowance (depending on the experience)
27 days holiday
Travel and Working from Home Allowance
Salary increase every Summer
Our client is an international company which is the innovator in ultrasound machines. The company is based in Amsterdam.