Technical Customer Support | German

As a Technical Customer Support, you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your role involves delivering effective technical support through various channels, including phone and their ticket system.
Your duties and responsibilities include:

• Acting as the initial point of contact for dealers and end users via phone during help desk operations
• Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
• Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
• Keeping abreast of product developments to provide accurate and current information to dealers and end users
• Maintaining a positive and professional demeanor while assisting dealers and end users

Requirements:

These are the qualifications we are looking for:

• Proficient communication skills in German, both written and verbal, and preferably in Dutch or English
• Exceptional problem-solving and troubleshooting capabilities
• Capability to thrive in a fast-paced setting and manage multiple tasks concurrently
• Keen attention to detail and strong organizational aptitude
• MBO level education or equivalent experience
• Minimum of 2 years of relevant work experience
• Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
• Interest in technology and barbecues

Salary Benefits:

Our client is prepared to offer you a salary between €2.600 and €3000 (gross)/month, based on experience. On top of that, they offer:

• 27 vacation days a year
• travel compensation
• good retirement plan
• Personal development training's
• Monthly barbecues and other team events

It is a fulltime position (40 hours a week) and they are looking for someone who can start ASAP

Our client is a family owned business and one of the leading developers and manufactures of outdoor cooking products. They are an international company who offer a friendly, family working environment. They are currently looking for a Technical Customer Support for the German market. You will be working in a professional, international environment (in a team of 13) with people who can also offer you the help and support you need along the way to reach your potential.