Customer Service Representative | English | Onsite

Are you customer oriented, enjoy working independently, and interested in luxury products? Can you provide high-end care and support to customers around the world and would you like to be part of a fun and collaborative team? If so, we want to hear from you! 

Our client, an established company in the market for the past 10 years, that provides high-end luxury products worldwide, is looking for an English-speaking Customer Service Representative to join their team in the Utrecht area. As a Customer Service Representative, you will be responsible for representing the company by providing care and support to customers around the world through different channels using your detail-oriented skills to meet customers' expectations.

What you will do: 

• Providing exceptional customer support via online channels; 
• Provide information regarding stock availability, shipments, returns, exchanges, and more;
• Maintaining close relationships with the operations team;
• Looking for continuous improvement in internal processes
• Support in office/facilities related tasks

Who you are: 

• Excellent fluency in English - both written and verbal; 
• 1-2 years of experience in (B2C) customer support or hospitality
• Excellent Microsoft Office skills (Excel, PowerPoint);
• Proactive, good organizational skills, detail oriented and time management;
• Available 40 hours a week in a hybrid mode, 4 days in the office and 1 day working from home.

What's in it for you?

• A friendly and informal atmosphere with fresh, organic fruit and sports activities;
• Direct contract; 
• Travel reimbursement
• 25 days of holiday;
• MacBook and iPhone provided

Sounds interesting? Feel free to apply or contact us directly for more information at [email protected].

We never request payment from candidates, and we always contact you through our official business accounts and platforms. If someone asks you for money, it’s probably a scam. Please always make sure that the job you’re applying for is listed on our website.

Please note that we can only consider candidates who already reside and are eligible to work in the Netherlands without time limitation.

1-2 Years