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Credit Collector - German - Utrecht region

Medical
Utrecht
English, German

Description:

For one of our international clients based in the Utrecht region, the Netherlands, we are looking for an experienced Credit Collector. The right candidate must be able to speak and write German on a native level. Previous experience in Accounts Receivable/ Credit Collection is highly preferred. The Credit Collector will work as part of a small team of international professionals, report directly to the Supervisor and work cross functionally with other departments.

Responsibilities/Tasks

  • Administer and monitor overdue payments within company guidelines and procedures
  • Ensure that customer's details and account information are up to date
  • Handle client queries and solve any issues
  • Perform adjustments
  • Maintain sub ledgers for your sector of clients
  • Perform collection activities via telephone, emails and other media to ensure accounts are paid according to payment terms
  • Communicate with our client's Sales department, Customer Service, Finance department and other teams to ensure customers' needs are being met
  • Coordinate and monitor payment plan proposals

Requirements

  • HBO education level or relevant professional experience
  • Native level of German and fluency in English, both written and spoken
  • Good knowledge of MS Office; experience with an ERP system (e.g. Oracle) is a pre
  • Previous experience in Credit Collection or Accounts Receivable is a strong asset
  • Excellent communication skills, proven negotiation and conflict resolution skills
  • Ability to work in an international environment and using a multi-cultural approach
  • Enthusiastic, flexible, organized, detail orientated with an ability to liaise at all levels