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Stage(internship) receptionist

Horeca / Tourism
Schiphol-rijk

Description:

IMPORTANT; THIS POSITION IS TO WORK AIRSIDE AT SCHIPHOL AIRPORT. APPLICANTS WILL BE SUBJECT TO A SECURITY SCREENING WHICH REQUIRES A BACKGROUND CHECK OF 8 YEAR. DO NOT APPLY IF YOU HAVE LIVED OUTSIDE OF THE NETHERLANDS FOR PERIODS OF TIME. IDEAL APPLICANTS WOULD HAVE 8 YEARS STEADY LIVING HISTORY IN HOLLAND

A genuine flair for customer service, the ability to remain calm and composed under pressure and that unique ability to make all our guests feel like they are flying first class.

These are just some of the things we look for in our Mission Control Crew. You may be welcoming a guest with a great smile or serving a meal from our express Galley Kitchen. When the morning rush is in full flow, you may find yourself helping the Cabin Crew turn around one of the cabins before the red-eye flights land.

You will be used to working in a dynamic environment, where teamwork and efficiency under pressure are the order of the day (or night). You will be used to thinking on your feet & be quick to react to customers needs, taking decisive action to make a real difference.

You will also be a confident communicator and have the ability to take direction and feedback from the senior Mission Control Crew, but we hope you will be promoted quickly as we grow and expand. You will be at home in your own company, capable of working independently when you need to. Equally you will enjoy being part of a team of like minded professionals.

Some of the things you will be doing:

Welcome/assist arriving guests

Help them make bookings & check in at the YOTEL Kiosk

Assemble food and drink orders in the Galley and deliver them to the Cabins

Help the Cabin Attendants when it’s busy and they need a hand

Listen to guests questions, find out the answers and resolve problems efficiently

….. and those you won’t:

Stand behind a desk answering the phone all day

Administer guests’ bookings – they will do that themselves online or at the Yotel Kiosk

Count the float for an hour – we only use credit cards

We will pay you £15.000 per annum.

5 nights shifts over 7 days a week (shifts are 11pm till 7am)

We will kit you out in a stylish uniform which we promise you will be happy to wear. We will train you to do the job and develop your skills. We will treat you as an individual, be fair and upfront with you.

To work with us you will be aged 18 or over, be fluent in spoken & written English, face to face customer service experience & have the right to work in the UK.

Job description:

Main Responsibilities

To welcome customers checking into Yotel in an efficient and friendly way

To ensure that whilst the customers are resident they receive the services and amenities Yotel has promised

To be helpful and friendly with all customers at all times

To solve any problems the customers may have with any element of the product

To take a pro-active attitude to resolving any issue that may reduce the customers enjoyment of Yotel

To sell the Yotel products (cabins, food, drink, wash pods) direct to customers at the Yotel and over the telephone and help to achieve individual monthly sales targets

Work effectively with other departments/HQ/Sister Yotel properties to ensure that we provide the best service to all our customers, fostering good teamwork across departments and supporting the hotels

To deliver on and positively embrace the Yotel Customer Service goals

What is this person like?

Passionate about service

Constantly striving to be of service and make a difference to the customers

Happy to take personal responsibility for their actions and that of their colleagues

Adopts a proactive attitude to solving problems for the benefit of the guests or team

Has excellent interpersonal and communication skills - is able to match their communication style to the situation.

Skilled at understanding the needs of the customer and dealing with the issue at hand professionally

Is self motivated and has a natural internal urge to achieve results and accomplish self imposed goals

Has excellent time keeping, presentation and organisational skills

Is flexible

Is a team player

Displays a positive attitude and natural enthusiasm

Thrives under pressure

Helpful, attentive, patient, understanding and assertive

Technology savvy

Accurate and takes pride in getting the detail right

Knowledge and skills required:

Hotel - Reception/Reservations/Guest Services/Concierge with min 1 year service

Airline – Cabin Crew with min 1 year service

Other – Customer Service Assistant in quality retail environment with min 1 years service
About the company:
The worlds most radical hotel company... has been referred to as the iPOD of the hotel industry.

YOTEL offers a ‘first class’ hotel experience at affordable prices. Translating the language of luxury airline travel and Japanese influence into luxurious hotel cabins

Everything you would expect from a luxury hotel in a small space. YOTEL is located inside the airport terminal buildings accessible from the public areas at London Heathrow’s Terminal 4 and London Gatwick’s South Terminal. Just moments walk from check in, arrivals and minutes from the other terminals. Amsterdam Schiphol YOTEL is located within the secure transit area.

YOTEL's first venture into City Centre hotels is located just two blocks west of Times Square in New York, the 669 cabin LEED-Silver certified property is designed by Rockwell Group of New York in collaboration with Softroom of London and features 12,000 sqft of beautifully designed flexible smart spaces in which to relax, refresh, connect and sleep