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Customer Service Specialist with business level German

Customer service
's-Hertogenbosch

Description:

• Monitoring of the order reception and order intake (via EDI, manual etc. incl. corrective actions).
• Order tracking incl. follow up of delivery dates as well as shipment tracking.• Communicate daily with customers concerning delivery plans, forecasts, price discrepancies, logistic errors or complains or on part cross reference issues
• Liaise with the Planning department on delivery times and dates, changed customer demands and forecasts
• Maintain strong control of the order backlog
• Release blocked orders in a timely fashion
• Communicate with Finance & Accounting to clarify issues related to payment of overdues and any A/R differences
• Handle product returns and complaints
• Data Maintenance activities e.g. Cross References, Customer Master etc.
• Provide a good back-up assistance to team when necessary
• Comply with Continuous Improvement Initiatives & KPI’s

Requirements:

• Bachelor’s degree, preferably commercial
• Previous customer service or sales experience in the components or high tech industry is highly desirable
• Computer literacy SAP, MS Office,
• Business level of German
• Good working knowledge of English (oral and written)
• Ability to withstand pressure and meet customer’s expectations
About the company:
This is a key position that requires significant day to day contact with customers as well as with employees in the sales, marketing, materials management, quality, manufacturing and finance functions. As the main point of contact for customers to place orders and seek information on delivery status the role requires someone who has the requisite customer service skills.