Assistant Front Office Manager

Horeca / Tourism
For the Holiday Inn Express Rotterdam we are looking for an Assistant Front Office Manager fulltime per direct.

Job description

The assistant Front Office (FO) Manager is the flying keep in the FO. You motivate and support your collegues, ensure all reservations and all arrivals are handled with the biggest smile. Besides, you take care of administrative tasks of the FO. You take full responsibility for the FO deparment in absence of the FO Manager.

Main tasks and responsibilities
  • Supporting, managing , motivating and training of employees
  • Frame, optmise and ensure work-and quality procedures, as well as executing periodic controls of this
  • Taking care of realising the budgetted results/occupancy percentages of the hotel by applying (and optimisation) of up- and crossselling
  • Executing of the total Human Resource processes as:
  • Creating schedules
  • Taking care of an optimal staffing in the FO
  • Recruitment, selection, interviewing and introduction of new employees
  • Executing performance interviews
  • Training and guidence of employees
  • Being end-responsible for, and timely and correctly inserting and processing of all reservations
  • Being end-responsible for the correct use of the reservation systems


  • HBO education in hospitality industry
  • Minimal 4 years of relevant workexperience within the hospitality industry, where of 2 years in a managing/supervising role
  • Fluent in Dutch and English
  • You have your own transportation or can reach the hotel 24/7 (you are able to travel before 7:00 and after 23:00, on weekdays, weekends and during holidays.)
  • Preferably you have experience with the ONQ or Brilliant System

What are we looking for?
  • You are enthusiasiastic
  • You strive for the best quality
  • You are pro-active
  • You are able to handle stress
  • You think in solutions
  • You are organised
  • You have a representative appearance
  • You have a helpfull personality towards guests and collegues
  • You have communication skills- guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
  • You are good with numbers
  • Critical thinker and accurate

Who are we?
On 24th April 2013 the hotel Holiday Inn Express Rotterdam - Central Station was opened. The hotel is located in the heart of Rotterdam, right next to the shopping and entertainment area in the city centre. Within 500 meters from Central Station of Rotterdam you are at the accommodation. In addition, the hotel has a soundproofed lobby and soundproofed rooms, so that there is no problem with the busy crossroads next to it. In total, the hotel has 214 rooms and there is the possibility to work out. With the right attitude, growth within our hotels it is in everyone's reach.

The Holiday Inn Express Rotterdam - Central Station belongs to the portfolio of The Vincent Hotel Group. This is the umbrella organisation that has a total of 11 hotels and a head office (Support Office).

What do we offer?
  • A young and dynamic working environment
  • Opportunities for advancement
  • Market-rated salary
  • The opportunity to work for two high international brands with more than 5000 hotels globally
  • Room for own initiatives
  • Employee Room Benefit Programme (IHG)
  • Corporate health insurance benefits
  • We love to celebrate the teamwork and successes (Christmas parties, individual and other celebrations)
  • Room for personal growth and (cross)- trainings
Work Hours:

Full time hours per week

About the company:
Holiday Inn Express Rotterdam - Central Station is situated in one of the city's eyecatching skyline buildings. Business and leisure guests will enjoy th proximity (5 minutes walking distance) to the Central Station, City Hall, the Coolsingel and Lijnbaan shopping promenades as well as the headquarters of Shell and other multinationals.Reaching the Rotterdam/The Hague Airport or Rotterdam Oil Terminal is only a 15-minute drive. Parking your car is no problem at all thanks to the 120 parking spots available in the adjacent parking garage.