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Customer Service Representative

Customer service
Rotterdam
English

Description:

You have passion for delivering high quality service to customers by executing and fulfilling orders, resolving complaints and handling customer requests. You are energized by managing complex processes. Working in an international environment with over 30 nationalities…… Welcome to Eastman Chemical…

This is Eastman Chemical

Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end-markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,500 people around the world and serves customers in more than 100 countries. The company had 2018 revenues of approximately $10 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.

This is the Role
As Customer Service Representative (CSR) you continuously strive for an optimal Order Management process. As primary contact for our customers you will be making sure that everything is arranged to guarantee on-time deliveries. In some cases you will also be responsible for the coordination of the logistic processes. As first point of contact you will not only handle order entry but also manage customer inquiries, complaints, service level issues and you will be screening actual orders against the forecast. By monitoring and obtaining customer - and market trends, you are the source of competitive intelligence and valuable market insights. Because the products portfolio is diverse and complex, your priorities will change daily.

Requirements:

This is who you are
As Customer Service Representative you are open minded, stress resistant, proactive and you like challenges and multicultural environments. By utilizing your cultural awareness you know how to adapt to specific needs and you are excellent in managing expectations and relations. Because the products portfolio is diverse and complex, your priorities will change daily. The CSR will report the EMEA Supply Chain Manager and be part of a regional supply chain team of Planners, CSRs and CSAs all located in Rotterdam.

You have a natural way of convincing people, combined with a logic mindset and a drive to get things done in the most efficient way.

This is what you bring

  • Bachelor’s Degree or equivalent;
  • Previous experience in Customer Service, Supply Chain or Internal Sales experience in an International environment is preferred;
  • Experience with SAP / ERP system is preferred;
  • Knowledge of logistics processes and INCO terms plus related customs procedures and documentation;
  • Fluent in English is required, both verbal and written. Additional language is preferred;
  • Good analytical skills.

This is what we offer
You will be working in a diversified team with 6 other CSR colleagues for the fibers segment. Our spirit of innovation and collaboration along with our diversified business line creating challenges and opportunities for growth is what makes Eastman a great place to build a career. Here, you can find opportunities to grow professionally, competitive salary, outstanding benefits, and a global work environment.

Eastman is committed create a powerful diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

Interested?
For further information about this position please contact Natalie.Backx@Eastman.com or send your application via the apply button.