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Customer Service Representative - Business level German (C2)

Customer service
Rotterdam
As a Customer Service Representative, you will be reporting to the Manager Customer Operations. You will be responsible for:

  • taking care of all requests coming in from B2B & B2C customers from the EMEA region
  • dealing with external and internal customer questions by phone or email for the German market
  • order entry, handling of complaints and other projects
  • monitoring current processes and make improvement suggestions
  • identifying issues and make suggestions based on customer feedback

Requirements:

  • (Higher) professional education or equivalent experience
  • Passion for customer care with a proactive attitude
  • C2 level of German and English
  • Great team player skills
  • Attention to detail
  • Experience within a similar customer care position
  • Experience working with SAP system is an advantage

Salary Benefits:

  • Market relevant compensation package
  • 2,350 salary
  • Full time – 40 hours / week (preferable)
  • Travel costs up to 250 Euros / month
About the company:
Our client is an international apparel company that has quickly grown into a dynamic, global organization, providing original, quality, outdoor-inspired gear for a wide range of fans who seek comfort, fit, durability and style. Its European HQ in Rotterdam is a dynamic environment that counts a team of 35 international coworkers throughout different departments.
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